Simple Pricing For Our Drive-Thru Headset Repair Service

Our standard pricing for headset repairs is $185 + tax and any parts required and return delivery costs.

A Budget Friendly Choice for Your Business

Drive-thru headsets are a critical part of any quick-service restaurant, ensuring smooth communication between staff and customers. When a headset fails, it can slow down service, frustrate employees, and impact customer experience. Many businesses assume that replacing a malfunctioning headset is the only option, but professional repair is often a much more efficient and cost-effective solution.

Common Drive-Thru Headset Failures

Like any frequently used equipment, drive-thru headsets experience wear and tear over time. Some of the most common issues include:

  • Broken or Worn-Out Wiring – Constant movement, bending, and accidental drops can cause internal wiring to fray or break, leading to connectivity issues or no sound at all.
  • Damaged Microphones and Speakers – Background noise, moisture, and rough handling can cause microphones to stop picking up audio or speakers to sound distorted.
  • Power and Battery Failures – Headsets that won’t turn on or hold a charge may have a faulty battery connection, a worn-out charging port, or internal power circuit issues.
  • Button Malfunctions – Over time, buttons used for volume control or communication can become unresponsive due to wear or internal damage.
  • Moisture Damage – Exposure to humidity, rain, or even cleaning solutions can lead to corrosion or short-circuiting inside the device.

While these issues can make a headset seem unusable, they are often repairable with the right expertise.

Why Repair Instead of Replace?

Replacing a name-brand drive-thru headset can be expensive, with costs quickly adding up when multiple headsets need replacing. On top of that, ordering and setting up new equipment can take time, leading to unnecessary downtime. Repairing existing headsets provides a faster turnaround, allowing businesses to get their equipment back in working condition without waiting for replacements.

A professional repair service specializes in diagnosing and fixing headset issues at the circuit board level, addressing underlying problems rather than opting for costly full replacements. This approach helps businesses extend the lifespan of their equipment, reducing waste while keeping operations running smoothly.

Fast, Reliable Repairs from a Canadian-Based Service

For businesses in Canada, working with a specialized local repair provider offers additional benefits. Ship-in, ship-out services make it easy to get your headsets repaired without long wait times or the hassle of dealing with international service providers. A Canadian-based repair service understands the needs of local businesses and can provide quick, efficient repairs that minimize downtime.

Maximizing Your Investment

Maintaining drive-thru headsets through regular servicing and timely repairs ensures clear communication and uninterrupted service. Instead of replacing malfunctioning headsets, businesses can rely on expert repair services to restore their existing equipment, saving both time and money.

Before investing in new headsets, consider a professional repair solution—it’s an efficient, cost-effective way to keep your business running smoothly while making the most of your equipment investment.

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Frequently Asked Questions:

We don’t ever charge a fee for diagnostics on any drive-thru headset. However, on other devices, if a repair is attempted after identifying the potential cause of the issue, an “Attempted Repair Fee” will apply. This fee ranges from $60 to $110, depending on the time required for the repair process.

If you are outside our pickup area, you can mail in your device for assessment. For customers within our pickup jurisdiction, we offer a pickup service for drive-thru headsets. All other devices can be dropped off at our location.

The total turnaround time includes both repair and shipping. Standard service typically takes 2 to 3 weeks, factoring in the time required for both the repair process and shipping. If you need a faster option, we offer an expedited service for an additional $75, reducing the total turnaround time to approximately one week.

Yes, we are open to discussing repairs for items not listed on our website. However, for devices we are unable to test in-house (circuit boards for proprietary equipment for example), the repair is done at your own risk. Providing a donor board can significantly improve the chances of a successful repair.

Yes, we provide a warranty on our repairs. Drive-thru headsets come with a 30-day warranty on the same repair, while all other devices are covered by a 60-day warranty on the same repair.

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